FAQ

Do you consult to non-chiropractic clients?

Yes, as health and wellness businesses that have less than 10 employees and less than $5M gross revenue in a year have many of the same challenges and necessities. The forms and operation details are geared towards chiropractic practice, but the bulk of the personal and organizational development materials are applicable to any service business.

What about my staff?

We recommend that you train your staff directly using the materials we provide. We will train staff remotely if necessary on how to use tracking forms and similar informational pieces.

Does this involve any sort of religious or spiritual conversion?

Absolutely not. It can certainly involve hard work and expanding your knowledge and comfort zones, but there is no attempt to bring religious principles into play.

I’m already overloaded. How can I be sure that I will be able to implement the training?

If overload is an issue, we begin with personal management for better control of schedules and time prioritization. Many times, doctors are operating personal or professional schedules based on what worked in prior years, when demands were at a lower level. Many times, just better access to proper scheduling and prioritization is all the doctor needs. If not, we work on completion of tasks and projects. This includes delegation, cancellation, finishing, and streamlining/simplifying.

Do you deal with areas outside of the clinical practice?

Yes, anything that involves the doctor’s overall development is fair territory in a complete package. This will frequently include personal financial planning and budgeting to achieve longer range objectives.

Do you provide clinical training or advice?

We do not advise about a particular patient, since this would be akin to making a diagnosis over the phone. We will have conversations about clinical options in difficult or unresponsive cases. We do train in clinical pathways and critical indicators, so the proper tests, treatments and/or referrals are made.

There are a lot of consulting and coaching choices on the market. What are the advantages of your approach?

• We provide the structure and the accountability you need in order to actually change your work and professional life.
• We provide the tools and training you need to be able to sustain the changes.
• We help you grow into the necessary managerial role.
• We personalize the material so you can easily access and digest it.
• This is set up as a curriculum, not a buffet. This is so we are sure that we are not leaving you with holes in your operations or knowledge base. You can be sure you will get access to information and expertise that you cannot get elsewhere or on your own.

When is the best time to start?

If you are starting with a situation that is both urgent and important, (i.e., a crisis), then immediately is the obvious answer. Call or e-mail to set up an initial conversation. We would start work immediately on the problem and then go through the changes necessary to construct a healthier company.

If your concerns are important but not urgent, the sequence is similar, meaning that we would start with an initial conversation. The difference is that we have more discretion in when and where to begin. The typical starting point is to agree on and understand what the end results are to be and then work back from that.

Can I do all of this on my own?

The short answer is: probably not. Regardless of your practice setup, there are advantages to a relationship that you just cannot duplicate flying solo.

Accountability: You as the client now have someone to answer to. This functions like a board in a larger company. This way, the practice is not limited by your own personal strengths and weaknesses or energy levels.

Expertise: You do not need to gather or process information yourself on business management areas, such as employee management, billing, coding, file management, personal finances and professional finances, and office culture.

Insight: Many times, the chronic problems existing in a practice are of the doctor’s making or at least contribution. A consulting relationship provides an objective set of eyes on how you can improve your own set of skills and use the ones you have more effectively.

Why do I need a consultant?

Successful consulting relationships revolve around a few end results for the client:

• Getting better at important skills you did not have before
• Getting smarter as an organization
• Decreasing the friction and barriers in your normal operations
• Flexibility and personalization of the offering
• Sharing best practices
• Providing a sounding board for strategic discussion and problem solving