When I work with clients, no matter what the service type, I always bring up the idea of affirmations, and the related concept of goal setting. I’m sometimes met with nods of agreement and familiarity. Conversely, A significant piece of my client group is very resistant to the idea, finding it to be hopelessly naïve or, worse, foolish. I have always been puzzled by this latter response, because I believe it represents despair. I now believe that this is just another skirmish in the age-old battle between free will and fatalism. Some people are ambivalent about this schism (or never thought … [Read more...] about The Point of Affirmations
Office Management
Multiple Generations in the Workplace 1
For the first time, we currently have 4 distinct generations present in the American workplace. In years past, it was common to have 2 generations in short-career workplaces (such as a police or fire station), or three in an office or some manufacturing settings. With increasing lifespans, erosions of defined benefit retirement plans, and career changing decisions in mid-life, longer spans as a working individual are common. This sets up inevitable conflicts and areas of mutual disillusionment. In his book, “Sticking Points”, Haydn Shaw crisply outlines the different value systems, … [Read more...] about Multiple Generations in the Workplace 1
Enrollment
Enrollment is a concept that has a great deal of utility within the chiropractic profession. In this use version, enrollment does not mean selling; in fact it is fundamentally different than selling. It’s the idea that two parties can work together for mutual benefit in creating a better future than would occur otherwise. Sounds good, right? Here’s how to identify levels of enrollment and also to differentiate it from selling. Enrollment vs. Selling Most health care providers do not want to be perceived as sales persons, and with good reason. In very simple terms, all patients are buying … [Read more...] about Enrollment
Self-Management and Accountability
One factor that frequently arises in small, owner-operated practices is the need for a high level of self-management acumen. This sounds easier than it really is, for several reasons that have to do with human nature. Without high levels of self-management in place, a practice will tend to develop structural problems that are fixable, but require some sort of organizational change and adaptation. Self-management habits There are a few key components here that are necessities in any self-managed business. Use of cloud based calendar Use of smart phones and remote access tools … [Read more...] about Self-Management and Accountability